Refund policy

Refund Policy

HerbalFitStore.co.uk is independently operated by Raffaele Borrelli, an Herbalife Independent Distributor.

If you are not completely satisfied with Herbalife products purchased through HerbalFitStore.co.uk, please contact us within 30 days of receiving your order at info@herbalfitstore.co.uk.

We will provide you with the appropriate return instructions and, where applicable, a Customer Refund Form. Refunds, returns and exchanges are handled in accordance with the applicable Herbalife refund policy and your statutory consumer rights.

Product Exchanges

If you would like to request an exchange, please contact us within 30 days of receiving your order. We will provide you with the applicable instructions and confirm the available options.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective or incorrect, please contact us as soon as possible at info@herbalfitstore.co.uk. We will provide the appropriate instructions and assist you with the applicable replacement or refund procedure.

Returning Products

Please contact us before returning any products so that we can provide the appropriate return instructions and return destination.

We recommend using a trackable delivery service when returning products.

Processing of Refunds and Exchanges

Once a return has been received and verified, the applicable refund or exchange will be processed as soon as possible. The time required for a refunded amount to appear may also depend on the original payment method and payment provider.

Contact

Raffaele Borrelli
Herbalife Independent Distributor
Email: info@herbalfitstore.co.uk